To kick off the recent Memorial Day weekend, and our roadtrip out to Ohio for two of my cousins’ graduation parties, I planned for Ray and me to have dinner and beers at Appalachian Brewing Co.’s Harrisburg location. Ray picked me up from my office that Thursday evening and we headed west … right into a horrific storm.
Luckily for us, the storm didn’t kick in until we reached the Harrisburg area, but it was awful. Visibility was nil, winds buffeted the car, and the finishing touch was the hail. We made it to the motel, only to find out they were without power, so we trekked into Harrisburg. The brewery would have power, right?
Technically ABC did have power, but the storm had knocked out the POS system, so servers had to go back to each table, retake orders and get them into the kitchen. The manager explained that they weren’t serving anymore and our faces fell. It was 8:00 pm, we didn’t know the area, and we had salivated over the menu on the way there.
I mentioned that we had driven all the way from Philly, just to visit the brewery and restaurant on our way out west. The manager paused for a moment and said, “Let me see what I can do.” After waiting a bit, he came back, got us seated and ran back into the fray of the busy dining room. Twenty minutes later he swung by our table, dismayed that no one had waited on us. “Let me get your drink order … first round is on me!” he told us. Our new friend’s name was Jeremy and he would spend the next hour giving us some of the best customer service I’ve ever received.
We both ordered the IPA on cask and were rewarded for our wait. Crisp, yet creamy, it was exactly what we needed. Jeremy came back around, took our food orders and in seemingly no time at all I had a cup of cheddar ale soup in front of me. It was rich and flavorful and I should have ordered a bowl or two. Definitely a dish I want to replicate at home.
Ray ordered a beast of a meatloaf, seated on Texas toast, topped with mashed potatoes and gravy and sprinkled with fried onions. My grilled cheese with tomatoes looked positively puny next to it, but it’s exactly what I wanted to eat.
We chatted with Jeremy some more, thanked him for getting us a table and taking care of us, and selected a 4-pack of ginger beer and a 6-pack of white birch beer for the road (both of which are delicious). We’ll definitely have to go back to visit and sample more of Appalachian Brewing’s beers, but even though the brewery opened a new location, I feel like we’d need to go back out to the Harrisburg location to show our loyalty to excellent service.